What is the 7-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?
Every piece of jewelry sold at Lashkaaraa.com is covered under our 7-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
we have a 7-day return policy, which basically means if the product is damaged during shipping you can intimate us within 7 days of receiving it at our email address which is firstname.lastname@example.org and we’ll either replace it for you or will process a refund once we receive the product back.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
● Any jewelry that exhibits physical damage to the box or to the product
● Any jewelry that has been washed
● Any jewelry not in its original condition
● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Lashkaaraa.com?
Cancellation before product has shipped:
● If you cancel your order before your jewelry has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Lashkaaraa account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.